We have had our document delivery system ILLiad up and running for an entire year now and judging from the statistics it has been a great success.
Current Customers—1161
Total Requests Processed—13,500
Statistics from 2008 to 2009
- Lending to Libraries—3007 to 4649 (increase of 54%)
- Borrowing from Libraries—4064 to 4471 (increase of 10%)
- Document Delivery (articles from our library)—1108 to 1104 (decrease of .3%)
Our customers love this new system. Some of the advantages are that the turnaround time from ordering to receipt is faster and customers are able to manage their own requests. Each customer’s account keeps a history and shows the status of their orders. The ordering from our PubMed and Ovid databases is automated and easy to use.
The ILLiad system has proven to be cost-efficient and a time-saver for the library and its customers. – Barbara LeTarte, MLIS
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